Released: July 30, 2018.
Last updated: July 30, 2018.
For the purposes of the EU GDPR (Regulation (EU) 2016/679), Toradex AG is the controller of your personal information. If you are in contact with a local subsidiary of Toradex Group, that subsidiary is a joint controller with Toradex AG.
We collect personal information directly from you, from the company you work for, automatically through our websites, and from third-party sources.
Business contact and communication. When you or your company get in contact with us, for
Account and events registration. On our websites, you can register a personal account or register to participate in our events,
Newsletter and update subscriptions. When you subscribe to our newsletter, to product or website updates, we collect subscription-related personal information which includes your name, company, email address, or other details as shown in the subscription form.
Toradex Community. You can register an account and post questions and answers about our products and services on the Toradex Community platform (community.toradex.com). We collect registration-related personal information which includes your name, company, email address, user name, location, or other details as shown in the registration form or your account’s preferences page.
Information from third-party sources. Part of our business is to get in contact with potential customers and partners through generally accessible sources, among which are public websites or social media channels. While we only serve and partner up with businesses, we may also process and store contact details of a person directly linked to the potential customer or partner, which include the name, email address, user name, title, function, or the geographic location.
Providing products and services. We use your personal information when you order our products, request support
We have to forward your personal information to our logistics partners for the shipments of our products to you. Our logistics partners are located in Germany and Switzerland for European and
If you use our Return Material Authorization (RMA) services, we have to process your personal information related to the products you intend to return to Toradex for repair or replacement.
Operating our websites. We use your personal information to make several functionalities of our websites work. When you set up an account on our websites we use the registration-related personal information to identify you and to grant access to your account information. On the Toradex Community platform (community.toradex.com) your user name will be visible for all visitors of the website. When you post articles or questions on our websites, you are required to be logged in to your website account and user name will be shown with your postings. Your email address will not be shown to other users, but it is visible
We collect and analyze data about your actions on our websites. This data is used in a pseudonymized manner for internal research purposes, which include metrics and analyzation of user access to our and third-parties webpages and improvement of user experience. Please see section 4. “Cookies and other technologies” for a detailed description.
Contacting our customers and partners. We use your personal information to manage our relationship with you, to contact you about our products and services and your accounts with Toradex, to inform you in case of potential problems with products and services, to receive information from you and to send information to you about compliance-related matters or legal notices.
Delivering product, marketing and events communication. We use your personal information for sending you product and services related information. You may
Newsletters: We will send you periodic newsletters after you
Product updates: We will send you information about hardware changes of products you purchased from us, such as version changes of modules or carrier boards, last-time buy options, compliance information, or similar information relevant for the sustainable use of our products.
Surveys: We use your personal information to contact you, by email or via our web site, to ask you for the participation in surveys. Such surveys are meant to ask questions about how we can make our products and services better and more suitable for you.
Targeted advertising: We may use your personal information in a pseudonymized form for the delivery of targeted ads, promotions and other information about products and services from us or our partners on our websites. Please see section 4. “Cookies and other technologies” for a detailed description.
Meeting legal obligations and preventing misuse. We use your personal information to meet our legal obligations, in
We use anti-malware and email filters to protect our employees, customers, partners
Providing products and services. The processing of personal information with respect to products and services we provide is necessary for the performance of the contract with you or in order to take the necessary steps prior to entering into a contract you request. To some extent the processing is also necessary to comply with the legal
Operating our websites. When using our online shop, the processing of personal information is necessary prior to
Delivering product, marketing and events communication. We process your personal information for delivering
Meeting legal obligations and preventing misuse. The processing of personal information in connection with meeting legal obligations and preventing misuse is necessary for compliance with our legal obligations, necessary for the performance of the contract with you, carried out in the public interest, and based on our legitimate interests.
Cookies typically collect information about the different web pages you visited, your location, duration spent on each web page,
Why do we use
We do not have access to your personal information directly through a cookie. However, we may link information contained in a cookie to the personal information collected from you by other means (e.g., general website and/or application registration through our websites during product purchases). Once you fill your personal details like name, address, etc. into forms on our websites, we use this information as per directions from
How do we use
We share personal information in different ways and with different entities depending on the purpose of the processing.
Affiliates: We may share information with our Toradex affiliates.
Banks, PayPal: We may share information with banks in order to process wire transactions. If you requested to use PayPal for payments, we may also share such information with PayPal.
Business partners: We may share information with business partners for the performance of our contracts. For instance, we will forward your information to our logistics partner and carriers for dispatch and shipment of our products to you.
Authorities and other parties: We may share information with authorities when required by law or when necessary to protect our users, customers, partners, and our own interests. In particular, we may share your information to perform export compliance screenings on official search engines provided by authorities or other parties. We may also share information with anti-malware and email filtering service companies to screen emails and files you send us.
We may transfer your personal information to our affiliates in other countries. This transfer requires that the other country provides an adequate level of protection for personal information as the European Union and Switzerland. Otherwise, if the other country does not provide for an adequate level of protection by law, Toradex implements suitable safeguards before the transfer of information to affiliates in such other countries.
We store your personal information depending on the purpose of the processing of such information.
If you purchase products or services from us, we are required by law to retain any information relevant for the business transaction for accounting and bookkeeping reasons. This period is formally set to at least ten years. Besides commercial regulatory requirements, tax and customs laws set similar retention periods. Finally, product liability laws provide for statutory limitations of at least ten years. Due to such legal requirements and time overlaps, we keep information related to business transactions at least twelve years in our systems. We will keep your business-related information, e.g. company name, company address, telephone number, website, etc., in our systems for an indefinite period of time.
If you have signed up for our newsletters, product updates,
Provided that no legal or compliance reasons require otherwise, you have the following rights:
You can obtain information about the personal information concerning you that is processed by Toradex, including:
You can object to the processing of your personal information by
We don’t make decisions based solely on
Our websites may link to third-party websites or services and we may embed content from third-party websites or services on our websites. Toradex is not under control of such websites and services and we hereby exclude any responsibility for them.
The controller of your personal information is:
Telephone: +41 41 500 48 00
The data protection officer designated for Toradex can be reached under the following contact details:
Data Protection Officer
Toradex is a trademark of Toradex Group AG. Facebook is a trademark of Facebook, Inc. Google, Google AdWords, Google Analytics, and YouTube are trademarks of Google LLC. LinkedIn is a trademark of LinkedIn Corp. PayPal is a trademark of PayPal, Inc. Twitter is a trademark of Twitter, Inc.